Shipments and returns
Your pack shipment
Packages are generally dispatched within 1-2 days after receipt of payment and are shipped via USPS or UPS Ground with tracking and drop-off without signature. We will provide you with a link to track your package online.
Shipping fees include handling and packing fees as well as postage costs. Our shipping fees are flat rate which benefits the customer on medium and large orders. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched in boxes that are amply sized, well-protected with special care taken to protect fragile objects.
If you are not satisfied with our product, please contact us using the Contact Us page on this website. You may return your product to us at your cost. Upon receipt, we will re-imburse your payment for the product after inspection. Please contact us if you receive your shipment damaged/leaking.